Privacy Policy

Last updated: October 12, 2026

Krew ("we", "our", or "us") operates the Krew mobile application and website at trykrew.com. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

By using Krew, you agree to the practices described in this policy.

1. Information We Collect

Account Information

• Google account name, email address, and profile photo (when you sign in with Google)
• Username chosen within the app
• Bio (optional short description you add to your profile)
• Social media links you optionally add (Instagram username, YouTube channel URL)

Gaming & Session Data

• Games you play and skill level
• Gaming sessions you create, join, or host (game title, region, mic preference, schedule)
• Session history (sessions you've participated in)
• Ratings you give or receive as a host
• Reports you submit about other users or sessions

Community Data

• Communities you create, join, or moderate
• Community profile info you set as a creator (name, description, rules, photo, join code)
• Messages you send in community group chats
• Your role within a community (member, moderator, creator)
• Moderation actions taken on your account (e.g. timeouts, removals) if you break a community's rules

Posts, Feed & Messaging Data

• Posts you publish, including photos or video clips, captions, and any post button you add (Challenge me, Join my community, Join my tournament, Follow me, or DM me)
• Likes and comments you make on posts, and those other users make on yours
• Accounts you follow and accounts that follow you
• Direct messages and message requests you send or receive
• Reports and blocks you submit, including recent messages you choose to include with a report

Device & Technical Data

• Firebase Cloud Messaging (FCM) token for push notifications
• Your device's local timezone
• App usage analytics (via Firebase Analytics — anonymized)

2. How We Use Your Information

• To create and manage your Krew account
• To display your profile, bio, social links, and gaming sessions to other players
• To match you with compatible gaming squads
• To let you create, join, and participate in gaming communities
• To show your posts, likes, and comments in the Krew feed and on your profile
• To deliver direct messages and message requests between users
• To deliver community chat messages to other members in real time
• To let community creators and moderators manage members and enforce community rules
• To send in-app and push notifications (session updates, community activity, reminders)
• To schedule gaming session reminders based on your availability
• To handle reports and maintain a safe community
• To improve the app through anonymized analytics

3. Posts, Feed & Direct Messages

Krew has a social feed where you can post photos and short video clips, and message other players.

• Posts are visible to other Krew users. Your posts, captions, post buttons, likes, and comments appear in the feed and on your profile, along with your username and profile photo.
• Post buttons let you add a next step to a post, such as challenging players, inviting them to a community or tournament, or asking them to follow or message you.
• Direct messages start as message requests. The recipient can accept the request to reply, or delete it. Messages are visible to the people in that conversation.
• You can report or block a user from the conversation menu. If you include recent messages with a report, we review them to handle the report. We may also access messages where needed to enforce our policies or comply with the law.
• You can delete your own posts and comments. Content that other users have already seen or received (for example, a message in someone else's inbox) may not be removed from their view.
• Please don't post content you don't have the right to share, or personal data of others.

4. Communities

Krew lets you create or join persistent communities — for example, for your college, gaming clan, or friend group.

• Communities are private by default. Only people with the join code, or people directly invited, can join.
• Community creators can choose to make a community public, in which case its name, description, and photo become discoverable to other Krew users.
• Anything you post in a community's group chat is visible to all current members of that community, and may remain visible to new members who join later.
• Community creators can appoint moderators, who — along with the creator — can view the member list, remove or timeout members, and edit community info.
• If you are removed, timed out, or leave a community, your prior chat messages may remain visible to other members unless removed by a moderator.
• We retain a record of moderation actions (e.g. removals, timeouts) to support community safety and to resolve disputes.

5. Data Sharing

We do not sell your personal data. We share data only with:

• Google Firebase — for authentication, database and file storage (including photos and video clips you post), push notifications, and analytics (governed by Google's Privacy Policy)
• Other Krew users — your username, profile photo, bio, social links, gaming preferences, and host rating are visible to other users within the app
• Community members — if you join a community, your username, profile photo, and chat messages are visible to other members and moderators of that community
• People you message — messages you send are delivered to the recipient, and may be reported by them to us
• Law enforcement — only if required by law

6. Push Notifications

We use Firebase Cloud Messaging to send you notifications about:

• Players joining or leaving your session
• Session termination by the host
• Likes, comments, new followers, direct messages, and message requests

You can disable push notifications at any time from your device settings.

7. Data Retention

We retain your data as long as your account is active. Session records may be retained in your history after a session ends. Posts, comments, and direct messages are retained until you or the other party deletes them, or your account is deleted. Community chat messages, membership records, and reports are retained for moderation and community safety purposes.

8. Your Rights — Account Deletion

You can permanently delete your account from within the Krew app. This will:

• Delete your Firestore user document and all associated data
• Remove your posts and comments from the feed
• Delete the photos and video clips you uploaded
• Delete your Firebase Authentication account
• Sign you out of all sessions

Some anonymized data (e.g. closed session records, community moderation logs) may be retained for community safety purposes. If you were a community creator, ownership of the community will need to be transferred or the community may be archived.

9. Children's Privacy

Krew is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Security

We use Firebase's secure infrastructure to store and process your data. All data is transmitted over HTTPS. While no system is 100% secure, we take reasonable measures to protect your information.

11. Third-Party Services

Krew uses the following third-party services, each with their own privacy policies:

• Google Firebase (Auth, Firestore, Storage, Messaging, Analytics)
• Google Sign-In

12. Marketplace & Brand Partnerships

Krew works with brands relevant to gamers through the Krew Marketplace and through sponsorship of Krew tournaments and campus activations. When you interact with a brand offer or coupon on Krew:

• We do not sell your personal data to brand partners
• Brand partners only receive aggregated, anonymized engagement data (e.g. views, unlocks) and whether their own coupon code was used
• If you click through to a brand's own website to complete a purchase, that brand's own privacy policy governs any information you share with them there
• Brands are responsible for fulfilling their own offers, purchases, and customer support — Krew is not a party to that transaction

For the full details on how Marketplace offers and sponsorships work, read our Marketplace & Brand Partnerships Policy here.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of Krew after changes constitutes acceptance of the updated policy.

14. Grievance Officer (India — DPDP Act, 2023)

In accordance with the Digital Personal Data Protection Act, 2023 and the rules made thereunder, we have designated a Grievance Officer to address your concerns regarding the processing of your personal data.

• Name: Tanmay Tiwadi
• Email: tanmaytiwadi@trykrew.com

If you have a grievance regarding how your personal data is processed, you may write to the Grievance Officer at the email above. We will acknowledge your complaint promptly and aim to resolve it within 90 days of receipt, in line with applicable timelines under the DPDP Rules. If you are not satisfied with our response, you have the right to approach the Data Protection Board of India.